Incident Response Retainer
Pre-engaged IR retainer guaranteeing priority SLA response — senior incident commander on call within 30 minutes, 24/7/365.
Incident Response Retainer
Cyber incidents don't wait for business hours. A ransomware encryption event at 2 AM on a public holiday demands the same quality of response as one during a Tuesday afternoon — and the organisations that contain breaches fastest suffer the least damage. Intelliroot's Incident Response Retainer gives you immediate access to a dedicated, senior IR team the moment an incident is confirmed, with SLA-backed response times that remove the panic of finding qualified help during a crisis.
Our retainer model ensures your organisation is never starting from scratch at the worst possible moment. As your retained IR partner, we conduct a baseline assessment of your environment, pre-position forensic tooling, and work with your team through annual tabletop exercises — so when a real incident occurs, the first call is to people who already know your infrastructure.
Every Hour of Dwell Time Costs More
Speed of Containment Determines Outcome
The IBM Cost of a Data Breach Report consistently shows that organisations with IR teams contain breaches 54 days faster than those without. Those 54 days represent exponential differences in data exfiltration volume, business disruption, and regulatory exposure.
Regulatory Notification Deadlines Are Non-Negotiable
CERT-In Directions 2022 requires notification within 6 hours of discovery. GDPR requires 72 hours. Missing these deadlines — even while managing an active incident — triggers separate regulatory action and significantly increases penalty exposure.
Ransomware Decisions Require Expert Guidance
Ransom payment decisions, decryption negotiation, backup validation, and extortion threat assessment require experienced judgement under extreme time pressure. Retainer-based access to ransomware specialists ensures these decisions are made with expert input, not panic.
Unretained IR Sourcing Takes Days
Organisations without a retained IR partner typically spend 2-3 days identifying, engaging, and onboarding an IR firm during an active incident — days during which attackers continue to operate, exfiltrate data, and establish persistence.
What's Included
SLA-Backed Emergency Response
Senior Incident Commander on-call within 30 minutes, 24/7/365. Guaranteed response time with named escalation contacts and direct mobile access.
Environment Baseline
Pre-incident baseline documentation of your network topology, critical assets, authentication infrastructure, and backup architecture — reducing ramp-up time during a live incident.
Annual Tabletop Exercise
Facilitated tabletop exercise simulating a realistic incident scenario tailored to your threat model. Tests team readiness, communication protocols, and decision-making under pressure.
IR Plan Development & Review
Development or review of your Incident Response Plan, playbooks, and communication templates. Ensures your team is procedurally ready before an incident occurs.
How We Respond
- 01
Immediate Triage (0–2 Hours)
Senior Incident Commander contacts your team within 30 minutes. Rapid triage call to establish incident scope, affected systems, and immediate containment priorities.
- 02
Evidence Preservation & Containment
Deploy forensic tooling, preserve volatile evidence (memory, logs, network traffic), and implement containment measures to halt attacker progression without destroying evidence.
- 03
Investigation & Root Cause Analysis
Full forensic investigation to establish initial access vector, attacker timeline, data exfiltration scope, and persistence mechanisms. Identify all affected systems.
- 04
Regulatory Notification Support
Draft and submit mandatory breach notifications to CERT-In, GDPR supervisory authorities, and sector-specific regulators within applicable deadlines.
- 05
Eradication & Recovery
Remove attacker presence, validate clean restoration from backups, and supervise recovery operations. Verify eradication completeness before systems return to production.
- 06
Post-Incident Report
Comprehensive post-incident report suitable for board, insurer, and regulatory use. Includes root cause analysis, incident timeline, remediation roadmap, and lessons learned.
Deliverables
SLA Response Guarantee
Documented SLA with named escalation contacts, guaranteed response times, and monthly availability reporting.
Post-Incident Report
Board and regulator-ready post-incident report with root cause analysis, incident timeline, data impact assessment, and remediation roadmap.
Tabletop Exercise Report
Annual tabletop exercise facilitation with findings report, team readiness assessment, and recommendations for IR plan improvements.
IR Plan & Playbooks
Reviewed and updated IR plan, incident-specific playbooks (ransomware, data breach, insider threat), and notification templates for applicable regulations.
Request a Security Assessment
Tell us about your environment and security objectives. We'll design a bespoke assessment and deliver a detailed proposal within 48 hours.